Throughout the entire lifecycle of your fire systems, we’re committed to helping our customers overcome their problems. At Firecom, we meet your needs and work with you to ensure a safe and compliant system.
Firecom’s long history in the life safety industry means we’re knowledgeable about every aspect of fire and life safety systems. Because of this industry history, we have a deep understanding of how systems operate and integrate. Our highly qualified technical specialists work to apply the latest technology to increase your system’s performance while allowing backward compatibility. Our R&D team understands all aspects of NFPA and local codes, and we utilize our own research and development facility to make improvements while ensuring AHJ compliance and reducing end-user costs.
We work to utilize technology that helps your organization improve detection, ensures information delivery, and guarantees user understanding. By implementing this technology, your system not only detects alarms but allows for proper system operation and building management through voice communications and graphical displays that help manage events. For older systems, our focus is to enhance systems by including addressability, additional capacity, and robust voice communications.
In the first stage, our in-house, industry-certified, manufacturer-trained design engineers gather information and ensure your requirements are clearly identified, documented, and addressed very early in the design process.
In stage two, once the drawings have been approved, the systems engineer orders the necessary equipment and provides expertise for any technical questions. The project manager will coordinate on-site resources with the customer and other trades to ensure a smooth installation with minimal disruption to the other trades. The project manager is the main point of contact for the customer, handling all installation-related communications.
During this stage, the fabrication of all necessary materials occurs, as well as shop testing to ensure the highest quality output.
In the fourth stage, our lead technician is responsible for the day-to-day on-site operations. They assign tasks to all other technicians to ensure the installation process meets our high standards for quality. The lead technician is the primary point of contact for the customer.
During the fifth stage, our field engineer will complete all hardware configurations and final system adjustments. The field engineer works with the lead technician to test the systems to identify and remedy any potential issues before system turnover. The field engineer will also develop any software used to interact with the system.
The sixth stage involves training administered by the field engineer or a User Experience team member. After training and confirming the systems are functioning as expected, the project manager will provide a Certificate of Completion for the job. At this point, the customer takes over ownership of the system, and the warranty period starts.
During the last stage of the project lifecycle, the customer’s primary point of contact shifts to the Service team. They will coordinate any service or warranty work for the duration of the warranty period.